Linux Support and Consulting

it_support_outsourcing Linux is the powerful operating system that has been taking the world by storm over the last few years. It has enabled the internet to flourish and provided a cost effective platform for the servers. It is used to run mail servers, web servers, and databases.

We are proud to have been involved in the Linux movement since it's early days, and have developed a reputation as experts in all phases of network and server technologies that have Linux at their heart.

If you or your company is interested in having our team set up your Linux systems, maintain existing installations, or if you need us to provide support for all versions of Linux, please feel free to contact at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call 603-80625066 or 012-3823258.

Interplay has its own dedicated team of programmers and developers that can modify or support existing infrastructures and software or develop custom applications. With their continual commitment to security and training in the latest technologies, they have the ability to find solutions with lower overall costs and the highest level of support possible.

For a listing of our in-house programming skills, please see below.

Linux Deployment

Assessment
Installation
Supporting virtually all of the distributions
Data Base Servers
Firewall Servers
File Sharing
Authentication Servers
Mail Servers
Internet Servers
Complete Testing and Custom Performance Enhancements

Linux Support Services

Remote Administration
Security and System Hardening
Security Assessments
Recovery and Backup Solutions
Support Contracts
Printer, And peripheral Support
Desktop Support
Upgrades and Hardware Solutions
Debugging and Problem Solving

Linux Administration

Routine Performance Checks
Routine Log Analysis
Complete Administration Packages
Software support, installation, compiling and customization
User and System permissions

Linux Development

Linux strengths are it is so versatile, we can customize to your specifications
Development on all Platforms
Embedded Project Development
Custom Distributions and Installers
Custom scripting and Programming
Custom Desktop Applications
Custom Database Development

 

Linux Tech Support Rates
1 Hour                       RM      500 per hour.   
10 Hour Block         RM   4,500
50 Hour Block         RM 20,000

Mon-Fri, 9AM-6PM, excl. holidays.
Support outside hours recorded at 1.5x actual time.

Our Linux Support Process

1) INTERVIEW.... Discuss, identify and document the problem.
2) ESTIMATE.... We provide an estimate of the hours/services involved.
3) APPROVAL.... You then decide exactly what work is to be done.
4) PAYMENT.... Once you have paid, work can begin immediately.
5) WORK.... Our engineers can access your system directly through SSH, explore the problem, and fix it directly. We can also talk you through the exploration and fixes of minor problems, so you can do it yourself.


Annual Support Maintenance Program
Bronze             Silver                 Gold
Response Time          6 hours            2 hours              30 minutes
Charging Basis            Per server        Per server           Per server
Unlimited incidents

 

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